You must be at least 18 years old to book a stay with us. If you are under 18, you must stay with your parents or legal guardian.
Accommodation at our destinations is for temporary stay, not permanent.
We reserve the right to reject you from the destination if the above requirements are not met. You will then lose the right to a refund.
When is the reservation binding?
A binding agreement is entered into when the booking is confirmed, regardless of the booking channel.
We do not charge a payment fee for bookings made on our website or associated channels.
For pre-orders via email, phone, or at the reception, a fee of 100 kroner will be charged, unless otherwise agreed.
Arrival and departure
Cabins and apartments
Available from 3:00 pm on the day of arrival until 11:00 am on the day of departure. Cleaning on departure, bed linen, and towels are included in the rental price.
Available from 1:00 pm on the day of arrival until 12:00 pm on the day of departure. The site must be left as it was on arrival.
Change or cancel booking
Your cancellation rights depend on the price option you chose when booking.
With Flex, you have the option to change or cancel your booking up to 3:00 pm on the day before arrival. In the event of cancellation, you will be refunded the entire booking amount, with a deduction of an administration fee of 100 kroner, and any booking fee cost. You will receive an email confirmation that the booking has been changed or canceled. The email is sent to the email address provided when booking.
Cancellation must be made by email directly to the destination, after which we will send you a confirmation.
With Best, you do not have the option to change or cancel the booking after confirmation. No refund will be given. If cancellation occurs before full payment has been received by us, you are obliged to pay the remaining amount to us in accordance with your confirmation.
You are not entitled to a refund if the rental period has started.
We offer various payment options.
We accept payment from VISA and Mastercard. You can pay the entire amount directly when booking or choose to split the payment with a minimum of 100 kroner per month.
If you split the payment, interest will be charged by Nets.
You can choose an invoice as a payment method when booking. You can choose between full and partial payment. Invoicing, follow-up, interest, and fees are handled by our partner AfterPay.
What happens if I do not pay?
If you do not pay on time, a reminder will be sent to your specified email address. If full payment is not completed by the due date of the reminder, the booking will be automatically canceled.
Hva gjelder om jeg vil avbryte min leie?
Om leieperioden er startet og du av noen anledning må avbryte denne, tilbakebetales leien ikke.
If we do not provide the cabin/campsite in the promised condition and cannot offer a good alternative, you have the right to terminate the lease. In such cases, the entire rental cost will be refunded. Alternatively, you can claim compensation in the rental price. Any errors detected should be immediately reported to the relevant destination so that we have the opportunity to correct them.
You are responsible for the cabin/campsite during your visit. You should treat the rental property in a considerate manner and comply with the site's rules and instructions. You are responsible for any damage to the cabin/campsite. You should not let more people stay in the cabin/campsite than indicated in the reservation. You are responsible for returning keys and access cards upon departure, otherwise, we will charge you for any lock replacement. If the cabin is not left in a clean state, we will charge you for extra cleaning.
Termination of the agreement
The agreement terminates immediately if:
- You or anyone in your party behaves disruptively
- You or anyone in your party commits vandalism
- The cabin/campsite is used for a purpose other than intended
If the agreement is terminated due to the above violations, you and your party must leave the cabin/campsite. You are not entitled to compensation or a refund.
In case of disputes
Please contact the relevant destination for any complaints or uncertainties. Your rights are reduced if you wait to contact us.
If we cannot come to an agreement, you can then contact the Conflict Council or the Conciliation Board in the relevant municipality, and possibly the Consumer Council.
Processing of personal data