Important information

We have been made aware that some guests with upcoming bookings at Topcamp Ekeberg have received fraudulent messages via WhatsApp.

The messages may appear to come from Topcamp and may contain correct information about the booking. The recipient is asked to confirm the reservation, payment card or other payment information via a link.

These messages are not from Topcamp.

Topcamp has also been informed of a security incident involving Compusoft AS, the supplier of our booking system. Compusoft has stated that unauthorized parties may have gained access to certain information in the booking system. We take the situation very seriously and are working closely with Compusoft.

What information may be affected?

The information that may be affected includes:

• name
• email address
• telephone number
• city/country
• certain booking information, such as arrival and departure dates, booking number, invoice number or information about the booked unit

Not all of this information is necessarily affected for each individual guest. This depends on which information was registered in connection with the booking and which information may have been accessed by unauthorized parties.

There are no indications that payment card details, bank details, national identification numbers or passwords have been affected by the security incident.

Your booking is still valid

You do not need to confirm your booking or payment information through a WhatsApp message. Your existing booking with Topcamp is still valid.

Topcamp Ekeberg does not contact guests via WhatsApp and will never ask you to confirm payment information or share one-time codes via WhatsApp.

What you should do

• Do not click the link in the message.
• Do not provide card details, bank information, BankID information or verification codes.
• Block the sender and report the message as fraud in WhatsApp.
• Delete the message.

Have you already clicked the link?

If you have opened the link but have not provided any information or installed anything, close the page without taking any further action.

If you have provided card or bank information, shared a verification code or approved anything using BankID, contact your bank or card issuer immediately. Follow their instructions and check your account and card for any unfamiliar transactions.

If money has already been transferred, you should also consider reporting the incident to the police.

Are you unsure?

If you are unsure about a message you have received, please contact Topcamp Ekeberg directly using the contact information on our official website. Do not use phone numbers, links or contact information provided in the suspicious message.

We apologize for any concern this may cause and thank you for staying vigilant.